BUSINESS ANALYSIS AND PROCESS IMPROVEMENT
Busy organisation without specialist staff and therefore requiring simple, practical solutions that can be simple to follow tools, templates and guidance where-ever possible. Requires…
Former programmer and business analyst. Later Head of IT and Management Consultant with qualifications in law, banking, accounting, funds and compliance. I have a strong background in processes and systems.
Tim HJ Rogers
Mob +44 (0)7797762051
WHAT CLIENTS SAY
CASE STUDY LEAN EFFICIENCIES FOR THE PARISH OF ST HELIER CARE HOMES ISSUES: The Parish of St Helier Care Homes are run independently with differing procurement approaches and choices meaning some of the Residential Homes within St Helier where better at some things and others excelled in other areas. Their independence undermined “group learning” and potential procurement savings which could be achieved by working together. I offered to run a “Work-Out” to improve procurement approaches and choices. A “Work-Out” tackles a specific problem or opportunity with the aim of realising £25k of improvement (either through savings or additional income). The agreement was that if Tim was unable to identify £25k of saving no fee would be charged. ACTION: Working with the Care Homes managers through initially separate and later joined-up meetings a number of procedural and bureaucracy barriers were identified that prevented them from getting best value for their Care Homes. A report and recommendations was drafted and the Care Homes managers, supported by me, were invited to present back to the Finance Director their suggestions for improvement OUTCOME: The outcome was agreement to the improvements and invigorated ownership and enterprise by the Care Homes managers and trust from the Finance Director that everyone was working together, and that the Care Homes managers be allowed greater scope and freedom in procurement subject to agreed checks and controls. CASE STUDY LEAN-PROCESS IMPROVEMENTS IN A BANK ISSUES: RBSI has its own version of LEAN, based on General Electric “Work-Out” I was Manager of Operation Change and Sales Support for NatWest + RBSI and is a “Work-Out” Advocate (equivalent to a LEAN Green-Belt) responsible for hosting/managing process improvement workshops. Each “Work-Out” tackles a specific problem or opportunity with the aim of realising £25k of improvement (either through savings or additional income). I ran a number of workshops, winning ovations within the RBSI Group, the most notable being improving RBSI payments processes in the IOM payment centre. ACTION: Working key people in the IOM payment centre we set-up some simple automation which greatly speeded up IOM payment centre processing. I was acknowledged in RBSI Achievement Awards. OTHER FEEDBACK FROM CLIENTS “Tim’s passion and commitment has helped drive through a number of process improvements. He regularly seeks to challenge the norm, is innovative in his thinking and actively seeks to help others identify solutions to issues and problems across all business functions. Tim is a pleasure to work with and someone I trust to deliver.”