LEAN PROCESSES PRODUCTS AND PERFORMANCE
Busy organisation seeking to improve processes, products and performance for products, services and profit. Also seeking to develop their people to create competence, capacity, drive and desire for continuous improvement and innovation. Requires…
A Management Consultant with a lot of experienced as a trainer and facilitator. Also a tutor, lecturer for Chartered Management Institute for Levels3,5 & 7, Jersey Business School and the IFS School. Has significant experience in the design and delivery of training to support new technology, projects and change. Technical Skills
Tim HJ Rogers
Mob +44 (0)7797762051
WHAT CLIENTS SAY
CASE STUDY LEAN IMPROVEMENTS OF SERVICE DESK Task: Rationalise helpdesk to make it more efficient and effective, providing faster and better solutions at less cost. OUTCOME: A more efficient helpdesk, with focus (streamlined products, less variety and confusion) better answers (better documentation & knowledge base) and less cost (avoid wasted time). A by-product was also the review of contracts and changes to deployed documentation and training for clients. TESTIMONY: “Tim’s passion and commitment has helped drive through a number of process improvements. He regularly seeks to challenge the norm, is innovative in his thinking and actively seeks to help others identify solutions to issues and problems across all business functions. Tim is a pleasure to work with and someone I trust to deliver.” CASE STUDY LEAN EFFICIENCIES FOR THE PARISH OF ST HELIER CARE HOMES Task: Find efficiencies for the Parish of St Helier Care Homes. OUTCOME: The outcome was agreement to the improvements and invigorated ownership and enterprise by the Care Homes managers and trust from the Finance Director that everyone was working together, and that the Care Homes managers be allowed greater scope and freedom in procurement subject to agreed checks and controls. CASE STUDY LEAN-PROCESS IMPROVEMENTS IN A BANK Task: LEAN-process improvements in RBSI/NatWest IoM Payments Centre ACTION: Working key people in the IOM payment centre we set-up some simple automation which greatly speeded up IOM payment centre processing. Whilst the change itself was quite modest the volume of transactions meant a significant saving on staff time and increase in productivity was achieved. I was acknowledged in RBSI Achievement Awards.