Lean Process and Performance

LEAN PROCESSES PRODUCTS AND PERFORMANCE

Typical Client
Busy organisation seeking to improve processes, products and performance for products, services and profit. Also seeking to develop their people to create competence, capacity, drive and desire for continuous improvement and innovation. Requires…
  • Knowledge of LEAN basics 5s and 8w
  • Knowledge of Six-Sigma statistical approach to continuous improvement
  • Knowledge of Total Quality Management approaches
  • Knowledge of Agile project approaches
  • Knowledge of Process Management and Theory of Constraints
  • Ability to convey complex issues simply and clearly
  • Ability to customise training for particular businesses, products and services
About Tim.
A Management Consultant with a lot of experienced as a trainer and facilitator. Also a tutor, lecturer for Chartered Management Institute for Levels3,5 & 7, Jersey Business School and the IFS School. Has significant experience in the design and delivery of training to support new technology, projects and change.

Technical Skills

  • Management Consultant (MBA) with 25years experience
  • APMG Qualified Change Practitioner
  • Experienced in Lean, Six-Sigma, ToC, TQM
  • Prince2 Project Manager
  • Agile Scrum Master
  • Qualified CMI Certificate, Diploma, NVQ4 & 5
  • PostGrad in International Compliance
  • PostGrad in EC Competition Law
Training Skills
  • Chartered Management Institute Tutor for Level3,5&7
  • Experienced team and change facilitator
  • ICF Trained Coach and IoD Mentor


Contact
Tim HJ Rogers
Tim@AdaptConsultingCompany.com
Mob +44 (0)7797762051
https://www.linkedin.com/in/timhjrogers/


WHAT CLIENTS SAY

CASE STUDY LEAN IMPROVEMENTS OF SERVICE DESK

Task: Rationalise helpdesk to make it more efficient and effective, providing faster and better solutions at less cost.

OUTCOME: A more efficient helpdesk, with focus (streamlined products, less variety and confusion) better answers (better documentation & knowledge base) and less cost (avoid wasted time). A by-product was also the review of contracts and changes to deployed documentation and training for clients.

TESTIMONY: “Tim’s passion and commitment has helped drive through a number of process improvements. He regularly seeks to challenge the norm, is innovative in his thinking and actively seeks to help others identify solutions to issues and problems across all business functions. Tim is a pleasure to work with and someone I trust to deliver.”

CASE STUDY LEAN EFFICIENCIES FOR THE PARISH OF ST HELIER CARE HOMES

Task: Find efficiencies for the Parish of St Helier Care Homes.

OUTCOME: The outcome was agreement to the improvements and invigorated ownership and enterprise by the Care Homes managers and trust from the Finance Director that everyone was working together, and that the Care Homes managers be allowed greater scope and freedom in procurement subject to agreed checks and controls.

CASE STUDY LEAN-PROCESS IMPROVEMENTS IN A BANK

Task: LEAN-process improvements in RBSI/NatWest IoM Payments Centre

ACTION: Working key people in the IOM payment centre we set-up some simple automation which greatly speeded up IOM payment centre processing. Whilst the change itself was quite modest the volume of transactions meant a significant saving on staff time and increase in productivity was achieved. I was acknowledged in RBSI Achievement Awards.