PROJECTS, PROGRAMMES AND CHANGE

Typical Client Busy organisation without specialist staff and therefore requiring simple, practical solutions that can be simple to follow tools, templates and guidance where-ever possible. Requires… PRINCE2 Projects and Programmes Experience Agile, Scrum, Lean, Six-Sigma & TQM Experience Experience in set-up & support of Project Management Office PMO Tools, Templates, Training and support for project participants To train, coach, and support colleagues To work with a range of stakeholders To facilitate, mediate and resolve conflicts, priorities and resources To align projects, programmes, priorities to deliver goals mission & vision To define and deliver outcomes & measurable benefits To set-up appropriate governance and reporting structures

About me. Experienced Project & Programme manager in public, comercial and technology sectors. Used to working in complex and political environments, reporting to Board but available to and supporting front-line staff. Management Consultant MBA Qualified PRINCE2 and Change Practitioner Experienced Agile, Scrum, Lean, Six-Sigma Experienced in Strategy and PMO Chartered Management Institute Tutor for Level3,5&7 Advice or Support On-Demand or Retainer Proven track-record Contact Tim HJ Rogers MBA CITP People > Process > Projects > Performance Mob 447797762051 Tim@AdaptConsultingCompany.com

CASE STUDY: SET-UP OF PROGRAMME MANAGEMENT OFFICE FOR THE CHANNEL ISLANDS CO-OPERATIVE SOCIETY

PROJECT The Channel Islands Cooperative Society (CICS) operates grocery stores in Jersey and Guernsey as well as fuel forecourts, pharmacies, funeral services and travel agencies. CICS engaged Adapt Consulting (Tim Rogers) to work with the Strategy Manager to design and deliver a new Programme Management Office function to support the delivery of change across the business.

OUTCOME The new Programme Management Office provides support with strategy development, business planning, project delivery, training for project teams and improved project governance and reporting. Tim Rogers also provided practical support to project managers, including guidance on tenders, procurement, contracts and supplier management to help them deliver their projects.

TESTIMONY Tim’s style, manner and pragmatic approach has been very valuable. He has helped us to implement simple, yet robust project management processes and governance. His commercial knowledge combined with PRINCE2, Scrum, and Agile has been useful to create an approach which works for our business. His contribution will have a positive and lasting effect on the way we work as a team.

CASE STUDY: PROGRAMME: INCORPORATION OF HARBOURS AND AIRPORT

Chief Officer, Economic Development to Scrutiny Panel Sept 2013
Those 9 work streams are working alongside each other, but it is being worked under a signal project management structure and the incorporation project board meets once a month at least to review how all of that progress is doing and how it is all knitting together because there are dependencies that flow through those projects. So this has been managed as close to a big project, project management discipline as I have ever seen here. It has been … this is what I would call a proper job in terms of project management. I think it will set a standard for the management to do some of the more complex projects right across Government . There are people at the top of it that are doing it who have pure project management expertise. It does not matter for them whether they are project managing building an incinerator, the new hospital or whatever, it is discipline that we have brought to bear on this project, because it is so complicated.

Chief Officer, to Chief Minister and Political Oversight Group
Tim Rogers completed the Incorporation Programme post implementation review, and attached is the final report closing down the project. The report demonstrates the project complexity, delivered and under budget, and huge success in achieving Incorporation of the Ports, something that many felt was unachievable when we started this journey.

DATA PROTECTION SERVICES

Typical Client Busy organisation without specialist staff and therefore requiring simple, practical solutions that can be simple to follow and “self-service” where-ever possible. Requires… Ability to break-down complex elements into simple steps. Good technical knowledge Pragmatic approach to business solutions Able to support staff with practical guidance Maintain / update contracts & agreements Review Data Protection for new products and services Review Data Protection for new technology and processes Provide updates and assurance to the Board

About me. Experienced DPO with data protection qualifications + core background in of business and technology. I can offer.. Training for Board, Managers and Staff Guides, Audits and Checklists Breach Management Tool Data Subject Access Request Tool Data Protection Impact Assessments Processor Agreements Data Sharing Contracts Privacy Notices Advice or Support On-Demand or Retainer Proven track-record Contact Tim HJ Rogers MBA DPO Data Protection Tools, Templates, Training and Support Mob 447797762051 Tim@AdaptConsultingCompany.com

CASE STUDY FOR RANDALLS JERSEY

Randalls is a large business with pubs and restaurants, wholesale and a store in Jersey. We manage a significant amount of personal data (customers, staff, suppliers and business partners) for the operation of our business. Tim Rogers (Adapt Consulting) has been a key business partner for the roll-out of training for managers and the Board. He also helped us develop our data protection policies and procedures and offered advice on the log and audit of data and process mapping. Additionally, he provided a practical, fast and valuable response to data protection queries. Tim Rogers (Adapt Consulting) is practical with advice and responsive to business needs with a clear focus on helping achieve the businesses objectives.

CASE STUDY FOR COMMUNITY SAVINGS JERSEY

From the outset Tim’s style, manner and pragmatic approach distinguished him from other consultants. For one, he was deeply knowledgeable and enthusiastic about the topic and we had a real sense of being supported by someone with a clear focus on achieving our objectives. Tim was happy to adopt our chosen preference for one to one engagement and desire to address the detail of the practical implications. He was able to distil complex matters into readily understandable actions. Our lasting impression of Tim’s work with us is one of ease of communication, total commitment and a reassuring knowledge of the subject matter.

CONSULTING, COACHING AND MENTORING

Coaching is a process that aims to improve performance and focuses on the ‘here and now’ rather than on the distant past or future. Good coaches believe that the individual always has ideas and opportunities to resolve whatever is holding them back but understands that they may need help to define their goals, set their path, and achieve their success. Coaching is about listening, reflecting, asking questions and unlocking YOUR potential. Mentoring is more development driven, looking not just at the professional’s current job function but beyond, taking a more holistic approach to career development. Mentoring is non-evaluative, while coaching is based on measuring performance change. Due to the personal nature of mentoring, a mentor will more often than not draw on their personal experiences and expertise to help their mentee. This could be in the form of sharing a story that taught them a valuable lesson, or a challenge they overcame in their career.

About me. Former high-performance athlete at Commonwealth Games and World Champs, now an experienced Management Consultant,used to working with people and teams helping them achieve their goals. Management Consultant MBA Experienced team and change facilitator International Coaching Federation ICF Trained Coach Volunteer IoD Mentor Chartered Management Institute Tutor for Level3,5&7 Sports Coach – Rowing and Triathlon Qualified Personal Trainer Proven track-record Contact Tim HJ Rogers Facilitator, IoD Mentor and ICF Trained Coach Mob 447797762051 Tim@AdaptConsultingCompany.com

FEEDBACK FROM CLIENTS

“I have really enjoyed working with Tim for a few sessions. After the chaotic 2020 we have all experienced, the thoughts in my head felt like the insides of a tumble dryer. I knew I had the solutions for some of the challenges I was experiencing, I just couldn’t tease them out. Speaking with Tim helped me to unravel some of the strands of my thinking and follow them through to identify several potential options as well as talk through the role I play in each scenario. Having someone listen without judgement and ask inciteful questions was invaluable at the time that I needed it the most. I have recommended him to others.” [Anon. Manager, Education and Learning]

I found Tim’s approach to coaching extremely helpful in exporting ideas and thinking of solutions. Tim really helped me to identify the cause of a particular stumbling block I had, thus enabling me to address it and move forward. [Anon. Manager, Jersey Charity]

Tim’s approach will always help you explore and reveal more options and solutions. Tim knows how to motivate and guide you to find and achieve your goals. His ideas and way of thinking are built to help you eliminate any challenges you might face. Happy to have worked with him and would warmly recommend to anyone. [Cosmin Saltan cosmin@seeforward.co.uk]

It’s great working with Tim, it took me a few sessions to understand that there was almost nothing he couldn’t help on. He’s encyclopaedic on concepts that aid all areas of working life. His ability to be a head of the conversation creates a clear and effective pathway for any idea or challenge that is presented to him. He helped me with understanding the potential of myself, improved how i communicate and manage information, whilst maintaining a deep integrity for detail and complexity. Like with all excellent educational experiences my first thought is, how I wish more people can access it. He’s helped specifically in two areas, to present a systems approach methodology to a governmental group, and to rationalise my ideas for a small food business that I am a director of. [IH 2020]

Tim’s style, manner and pragmatic approach has been very valuable. His contribution will have a positive and lasting effect on the way we work as a team. [AH 2020]

Tim Rogers independent and external view provided an excellent sounding-board and some practical challenges to the delivery of the IT Strategy and the development of the Service Delivery Plan and related Key Performance Indicators. What was particularly helpful was the use of a coaching and collaborative style that kept us in the driving seat, but allowed us to call on Tim’s experience at strategic intervals. We believe this allowed is to achieve on 6 weeks what might otherwise have taken 6 months. [MO 2020]

BUSINESS ANALYSIS AND PROCESS IMPROVEMENT

Typical Client Busy organisation without specialist staff and therefore requiring simple, practical solutions that can be simple to follow tools, templates and guidance where-ever possible. Requires… Process knowledge including Lean, Six-Sigma, ToC, TQM Experience managing teams (including Agile/Scrum) Experience teaching and supporting these Experience applying to complex business environments Ability to define and measure improvements Ability to demonstrate a return on investment

About me. Former programmer and business analyst. Later Head of IT and Management Consultant with qualifications in law, banking, accounting, funds and compliance. I have a strong background in processes and systems. Management Consultant MBA Experienced team and change facilitator Experienced in Lean, Six-Sigma, ToC, TQM Chartered Management Institute Tutor for Level3,5&7 Advice or Support On-Demand or Retainer Proven track-record Contact Tim HJ Rogers Lean, Six-Sigma, ToC, TQM Mob 447797762051 Tim@AdaptConsultingCompany.com

CASE STUDY LEAN EFFICIENCIES FOR THE PARISH OF ST HELIER CARE HOMES

ISSUES: The Parish of St Helier Care Homes are run independently with differing procurement approaches and choices meaning some of the Residential Homes within St Helier where better at some things and others excelled in other areas. Their independence undermined “group learning” and potential procurement savings which could be achieved by working together. I offered to run a “Work-Out” to improve procurement approaches and choices. A “Work-Out” tackles a specific problem or opportunity with the aim of realising £25k of improvement (either through savings or additional income). The agreement was that if Tim was unable to identify £25k of saving no fee would be charged.

ACTION: Working with the Care Homes managers through initially separate and later joined-up meetings a number of procedural and bureaucracy barriers were identified that prevented them from getting best value for their Care Homes. A report and recommendations was drafted and the Care Homes managers, supported by me, were invited to present back to the Finance Director their suggestions for improvement

OUTCOME: The outcome was agreement to the improvements and invigorated ownership and enterprise by the Care Homes managers and trust from the Finance Director that everyone was working together, and that the Care Homes managers be allowed greater scope and freedom in procurement subject to agreed checks and controls.

CASE STUDY LEAN-PROCESS IMPROVEMENTS IN A BANK

ISSUES: RBSI has its own version of LEAN, based on General Electric “Work-Out” I was Manager of Operation Change and Sales Support for NatWest + RBSI and is a “Work-Out” Advocate (equivalent to a LEAN Green-Belt) responsible for hosting/managing process improvement workshops. Each “Work-Out” tackles a specific problem or opportunity with the aim of realising £25k of improvement (either through savings or additional income). I ran a number of workshops, winning ovations within the RBSI Group, the most notable being improving RBSI payments processes in the IOM payment centre.

ACTION: Working key people in the IOM payment centre we set-up some simple automation which greatly speeded up IOM payment centre processing. I was acknowledged in RBSI Achievement Awards.

OTHER FEEDBACK FROM CLIENTS

“Tim’s passion and commitment has helped drive through a number of process improvements. He regularly seeks to challenge the norm, is innovative in his thinking and actively seeks to help others identify solutions to issues and problems across all business functions. Tim is a pleasure to work with and someone I trust to deliver.”

WORKSHOPS AND FACILITATION

Typical Client Business, Charity, Project, Team, Club. Requires… Ability to create and a thinking environment Ability to encourage people to participate Manage diverse and strong views Experienced in governance and guiding or participating in formal processes Interested in helping people and organisations solve problems A good listener and communicator Able to contribute the time necessary to undertake the role effectively Not politically active, and without commercial conflicts of interest

About me. I am a Management Consultant with a lot of experienced as a facilitator and coach. I have previously been the Chairman of the Pharmaceutical Benefits Advisory Committee, an Independant Member of the Public Accounts Committee and Athlete Representative for the Commonwealth Games in 2014. I also have experience in stakeholder management and public consultations, including for example the Incorporation of the Ports of Jersey, and more recently work for Farm Jersey and The Rural Economic Strategy Experienced team and change facilitator Chartered Management Institute Tutor for Level3,5&7 ICF Trained Coach and IoD Mentor Advice or Support On-Demand or Retainer Proven track-record Contact Tim HJ Rogers Workshops, Facilitation and Training Mob 447797762051 Tim@AdaptConsultingCompany.com

CASE STUDY FARM JERSEY AND THE RURAL ECONOMIC STRATEGY

Working for Solitaire Consulting Limited https://www.solitaireconsulting.com/ .

This is what Farm Jersey said: Farm Jersey used Tim Rogers as an independent facilitator for the review of the Jersey Royal Industry as part of the Rural Economy Strategy (2017-2021). The programme from October to December 2019 went really well, comprising 16 face-to-face interviews, two workshops and a comprehensive set of outputs from each. We are delighted with the process, engagement and outputs that have come from this initiative and the positive impact it has had on our plans for 2020 and beyond. John Vautier (Rural Business Advisor, Economy & Partnerships) John Garton (Farm Jersey)

TRAINING AND DEVELOPMENT

Typical Client Busy organisation requiring bespoke, training to specific standards. For example in relation to Data Protection or Information Security for compliance purposes. Or training linked to recognised best practice for supervisors, managers, leaders. Or training linked to projects and change, for project leaders, project participants and change teams. Requires… Strong technical knowledge in subject area Ability to convey complex issues simply and clearly Ability to customise training for particular businesses, products and services Ability to deliver training face-to-face or on-line using zoom or teams Ability to modify training to suit different people, teams or roles

About me. I am a Management Consultant with a lot of experienced as a trainer and facilitator. Also a tutor, lecturer for Chartered Management Institute for Levels3,5 & 7, Jersey Business School and the IFS School. Have significant experience in the design and delivery of training to support new technology, projects and change. Training Skills Chartered Management Institute Tutor for Level3,5&7 Experienced team and change facilitator ICF Trained Coach and IoD Mentor Technical Skills Management Consultant (MBA) with 25years experience APMG Qualified Change Practitioner Experienced in Lean, Six-Sigma, ToC, TQM Prince2 Project Manager Agile Scrum Master Qualified CMI Certificate, Diploma, NVQ4 & 5 PostGrad in International Compliance PostGrad in EC Competition Law Contact Tim HJ Rogers Workshops, Facilitation and Training Mob 447797762051 Tim@AdaptConsultingCompany.com

CASE STUDY FOR COMMUNITY SAVINGS JERSEY

From the outset Tim’s style, manner and pragmatic approach distinguished him from other consultants. For one, he was deeply knowledgeable and enthusiastic about the topic and we had a real sense of being supported by someone with a clear focus on achieving our objectives. Tim was happy to adopt our chosen preference for one to one engagement and desire to address the detail of the practical implications. He was able to distil complex matters into readily understandable actions. Our lasting impression of Tim’s work with us is one of ease of communication, total commitment and a reassuring knowledge of the subject matter.

LEAN PROCESSES PRODUCTS AND PERFORMANCE

Typical Client Busy organisation seeking to improve processes, products and performance for products, services and profit. Also seeking to develop their people to create competence, capacity, drive and desire for continuous improvement and innovation. Requires… Knowledge of LEAN basics 5s and 8w Knowledge of Six-Sigma statistical approach to continuous improvement Knowledge of Total Quality Management approaches Knowledge of Agile project approaches Knowledge of Process Management and Theory of Constraints Ability to convey complex issues simply and clearly Ability to customise training for particular businesses, products and services

About me. I am a Management Consultant with a lot of experienced as a trainer and facilitator. Also a tutor, lecturer for Chartered Management Institute for Levels3,5 & 7, Jersey Business School and the IFS School. Have significant experience in the design and delivery of training to support new technology, projects and change. Technical Skills Management Consultant (MBA) with 25years experience APMG Qualified Change Practitioner Experienced in Lean, Six-Sigma, ToC, TQM Prince2 Project Manager Agile Scrum Master Qualified CMI Certificate, Diploma, NVQ4 & 5 PostGrad in International Compliance PostGrad in EC Competition Law Training Skills Chartered Management Institute Tutor for Level3,5&7 Experienced team and change facilitator ICF Trained Coach and IoD Mentor Contact Tim HJ Rogers Workshops, Facilitation and Training Mob 447797762051 Tim@AdaptConsultingCompany.com

CASE STUDY LEAN IMPROVEMENTS OF SERVICE DESK

Task: Rationalise helpdesk to make it more efficient and effective, providing faster and better solutions at less cost.

OUTCOME: A more efficient helpdesk, with focus (streamlined products, less variety and confusion) better answers (better documentation & knowledge base) and less cost (avoid wasted time). A by-product was also the review of contracts and changes to deployed documentation and training for clients.

TESTIMONY: “Tim’s passion and commitment has helped drive through a number of process improvements. He regularly seeks to challenge the norm, is innovative in his thinking and actively seeks to help others identify solutions to issues and problems across all business functions. Tim is a pleasure to work with and someone I trust to deliver.”

CASE STUDY LEAN EFFICIENCIES FOR THE PARISH OF ST HELIER CARE HOMES

Task: Find efficiencies for the Parish of St Helier Care Homes.

OUTCOME: The outcome was agreement to the improvements and invigorated ownership and enterprise by the Care Homes managers and trust from the Finance Director that everyone was working together, and that the Care Homes managers be allowed greater scope and freedom in procurement subject to agreed checks and controls.

CASE STUDY LEAN-PROCESS IMPROVEMENTS IN A BANK

Task: LEAN-process improvements in RBSI/NatWest IoM Payments Centre

ACTION: Working key people in the IOM payment centre we set-up some simple automation which greatly speeded up IOM payment centre processing. Whilst the change itself was quite modest the volume of transactions meant a significant saving on staff time and increase in productivity was achieved. I was acknowledged in RBSI Achievement Awards.